Refund policy

Returns and right of withdrawal

At Hlýfaðmur you can return a product in two ways: with our 30-night sleep trial and with your statutory 14-day right of withdrawal. The sleep trial is an extra from us and does not limit your statutory rights in any way.

In short:

  • 30-night sleep trial: return or exchange within 30 days of delivery – even if the product has been used. Applies to all hooded sleep pods – for kids and adults.
  • Statutory 14-day right: applies to all products.
  • You pay the shipping costs for sending the product back.

1. Statutory right of withdrawal (14 days)

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party other than the carrier indicated by you, take possession of the goods. If you order several goods in one order and they are delivered separately, the period starts when you take possession of the last item.

To exercise your right of withdrawal, you must inform us (Benjamin Karimi & Ilias Tahiri GbR, Brunecker Straße 1, 64521 Groß-Gerau, Germany, email: support@hlyfadmur.com) of your decision by a clear statement, e.g. by email or letter. You may use the model withdrawal form below, but it is not mandatory. To meet the deadline, it is sufficient to send your notice before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for any supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day on which we receive your notice. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; the reimbursement is free of charge for you. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier.

You must send back or hand over the goods to us without undue delay and no later than 14 days from the day on which you notify us of your withdrawal. The deadline is met if you send back the goods before the 14-day period has expired. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

2. 30-night sleep trial

Some people need a few evenings to get used to a new kind of hug. That is why you can try the product at home for up to 30 nights. If it is not right for you, you can return it for a refund or exchange it for another size or color – even if it has been used.

  • Deadline: 30 days from the day your order is delivered. Send the product back within 7 days of letting us know.
  • Applies to: the hooded sleep pod for kids (XS–M) and adults (M–XL).
  • Condition: normal use is fine. The product must be intact and clean.
  • How it works: email us at support@hlyfadmur.com with your order number and tell us whether you would like a refund or an exchange. We will reply with instructions.
  • Shipping costs: you pay the cost of sending the product back. The original shipping is not refunded (shipping to Iceland is always free with us).
  • Refund: once we have received the product, we refund its purchase price using the same payment method you used. If the product was bought on offer, we refund the price you actually paid.
  • Exchange: once we have received the product, we send the new size or color with free shipping. If it is sold out, we refund you instead. A product received in an exchange is not covered by the sleep trial again.

The sleep trial does not affect your statutory right of withdrawal or your rights in case of defects.

Return address (for both the sleep trial and statutory returns)

Benjamin Karimi & Ilias Tahiri GbR
Brunecker Straße 1
64521 Groß-Gerau
Germany

Please pack the product carefully and include your order number. We recommend a trackable shipping method.

3. Defective or incorrect products

If a product turns out to be defective or you received the wrong product, you have statutory rights in case of defects. Contact us at support@hlyfadmur.com with a description and ideally a photo; in such cases you do not pay the cost of the return.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Benjamin Karimi & Ilias Tahiri GbR, Brunecker Straße 1, 64521 Groß-Gerau, Germany, email: support@hlyfadmur.com

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
______________________________________________
Ordered on (*) / received on (*): ____________________
Order number: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is sent on paper): ____________________
Date: ____________________

(*) Delete as appropriate.